Welcome to the Lampera FAQ!

Do you have questions about our products, delivery times, or ordering process? Look no further! Our FAQ is here to answer all your questions and provide you with the information you need to fully enjoy your shopping experience at Lampera.

Delivery and Shipping

What are the shipping times for Lampera orders?

We usually ship orders within 48 to 72 hours after receiving payment.

What are the estimated delivery times for Lampera orders?

Delivery times typically range from 7 to 10 business days from the date of shipment. Please note that these times may be longer due to factors such as weather conditions, transport delays, or periods of high demand.

Do you ship internationally?

Yes, we ship our products internationally. However, please note that delivery times may vary depending on the destination and local postal services.

Can I track my order?

Yes, as soon as your order is shipped, you will receive a confirmation email containing a tracking number. You will then be able to track your package in real time until it is delivered.

Products and Orders

What is your return policy?

We offer a 14-day return policy from the date you receive your order. For more information about our return policy, please see our dedicated returns page .

Can I modify or cancel my order once it has been placed?

Unfortunately, we cannot guarantee changes or cancellations to orders once they have been placed due to our expedited shipping process. However, please contact us as soon as possible and we will do our best to assist you.

How can I tell if a product is in stock?

All products available for purchase on our website are in stock unless otherwise stated. If a product is out of stock, this will be clearly indicated on the product page.

Payment and Security

What payment methods do you accept?

We accept payments by credit/debit card (Visa, Mastercard, American Express) as well as payments via PayPal.

Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not currently accept checks.

Is my payment secure on Lampera?

Yes, we take the security of your payments very seriously. All transactions are secured and encrypted using the latest security technologies.

Customer Service

How can I contact Lampera customer service?

You can contact us using thecontact form on our website or by sending us an email to contact@lampera.fr. Our customer service team will be happy to assist you with any questions or concerns.

What are your customer service opening hours?

Our customer service is available Monday to Friday from 10am to 7pm. We strive to respond to all inquiries as quickly as possible.